Frequently Asked Questions

Medical Services

How should I prepare for surgery? What should I do after surgery?

Financial & Billing

How much does it cost? Do you offer financial assistance? How long do I have to pay a bill?

Human Resources

What positions are you hiring for? What credentials do I need to work at DoveLewis?

General Questions

What does it means for DoveLewis to be a non-profit? How do you use donations?

All FAQs

My cat has an upset stomach. Now what?

We’ll get down to the bottom of it while keeping your pet comfortable and hydrated.

My pet is bleeding. Should I come in?

It’s important to clean cuts, scrapes and wounds to avoid infection. Let’s take a look.

My dog ate something he shouldn't have. Can you help?

Finding a safe way to remove or digest the item is essential to your pet’s well-being. We see this every day.

Do I need a referral?

You do not need a referral to schedule a consultation with the DoveLewis surgical department. However, if your pet has been evaluated by another veterinarian for the same condition we recommend bringing any records pertaining to your previous visit. This will assist our surgeons in creating the most informed plan for your pet. 

Is anesthesia dangerous?

We take every precaution to make sure your pet is as safe as possible while in our care. Just as in people, there is always a risk when a pet undergoes general anesthesia, but modern monitoring equipment and medications have made anesthetic complications much less likely than in the past. Before your pet’s procedure, we will perform a physical exam and pre-anesthetic blood work, as well as any additional diagnostics necessary to evaluate your pet’s health. This enables your surgical team to anticipate and mitigate potential anesthetic complications. In addition, your pet will be closely monitored one-on-one with advanced monitoring equipment throughout the entire procedure. Your pet will wake up from anesthesia in our Intensive Care Unit, where he or she will be cared for by a highly trained medical team throughout recovery. Specific risks related to your pet’s condition may exist and will be discussed with you at the time of your consultation. 

How can I apply for a job at DoveLewis?

Go to our Open Positions page to see our available positions and complete an online application. To ensure consistent standards and to allow us to review your information as efficiently as possible, we require all applicants to complete the application. If you are a qualified individual with a disability that needs an accommodation to complete the application, you may call 971-255-5917 or email recruitment@dovelewis.org for assistance.

Can I apply in person or just mail/e-mail my resume?

We do not accept in-person applications or mailed/e-mailed resumes. The front desk may accept your resume and pass it on to human resources. However, you will still be required to complete our online application to be considered for the position. If you are a qualified individual with a disability that needs an accommodation to complete the application, you may call 971-255-5917 or email recruitment@dovelewis.org for assistance.

The position I’m interested in was posted several months ago. Is the position still open?

Jobs are posted on our Open Positions page as they become available and removed from this page once filled. If the position is listed on our website, we are still accepting applications and have not filled the position.

Do you have internship opportunities?

As part of our teaching program, we provide both internship and externship opportunities for medical staff. At this time, we do not offer internship opportunities for administrative staff.

How old do I have to be to work at DoveLewis?

We require that all employees be at least 18 years of age.

If I live out of state, will I still be considered?

Yes, for professional level positions. These include doctor, licensed technician, director, and management positions. Relocation assistance is available for qualified individuals. Candidates for nonprofessional level positions such as administrative and technician assistant staff will be considered if they have plans to move to the Portland area in the near future. Please indicate the expected availability date in your application.

Should I include a cover letter with my application? What should I include in it?

Cover letters are a great way for you to supply additional information that is not available on your resume. Effective cover letters explain why you are interested in the position and provides relevant and concrete examples of how your experience makes you an attractive candidate. Be succinct. Your cover letter shouldn’t be more than one page. To include your cover letter, you will need to either paste it in the text resume field or combine it in the same document with your resume as our system only allows one uploaded file.

I am having problems uploading my resume to my online application.

Please make sure the file you are uploading is an allowed file type. Also, since our application system is a secured system, it usually works best with the Internet Explorer browser. If the resume upload is still not working, you may copy/paste your resume into the text resume field.

I submitted my online application. What happens next?

After your application is submitted, you will receive an email confirmation from DoveLewis. Although we receive a high volume of applications, our hiring team reviews each and every application we receive. We do not and will never utilize key word robots to scan resumes. If you are selected to move forward, we will contact you. Most often, the next stage of the process would be a phone interview. Sometimes, the next stage may be a one-way video interview. Even if you are not selected for the position, we will never leave you hanging. We will email you when the position is filled.

I haven’t heard from you in a few weeks. Should I follow up?

We strive to hire the best candidate from both a hard skills and cultural fit perspective and sometimes this process takes time. Even though you have not heard from us for a while, that does not mean you aren’t still being considered for the position. We will contact you if we would like to move forward. If you are not selected, we will contact you when the position is filled. If you would like to withdraw from a position, please let us know.

What makes a successful DoveLewis employee?

We are proud to be one of the top veterinary hospitals in the country with both nationally and internationally acclaimed community programs. To continue providing excellent medical care and service to the community, we have very high standards for our employees. Successful DoveLewis employees are self-motivated, professional, and passionate about DoveLewis’ mission and their field of expertise. As a teaching and emergency hospital, we seek candidates who want to continuously learn and who are flexible and open to change. Critical thinking skills are essential as we want employees who are self-sufficient, exercise good judgment, and can effectively problem solve.

What is the salary range for the position I’m interested in?

We don’t typically post salary ranges. Salary is dependent on your skills and experience and market rates. Periodically, we analyze market rates to ensure we are able to attract and retain top talent. In addition to a competitive compensation, we offer a benefits package that is above veterinary and nonprofit industry standards. 

Will there be pre-employment screening?

We require all candidates to successfully pass reference checks and a drug screen. We will only accept professional references and will not contact personal references. We will not contact references or conduct drug screens until the final stages of the hiring process. For positions where it would be relevant, we will conduct a criminal background check and/or credit check through an accredited third party vendor. We comply with all requirements under the Fair Credit Reporting Act.

If my application is not successful, when should I reapply?

We keep all applications active and on file for at least six months. During this period, if another position opens and your qualifications are a good fit, we will contact you. We recommend waiting six months to reapply for a position as this should give a reasonable amount of time for your qualifications or our needs to change.

 

Can you recommend a good primary care veterinarian?

DoveLewis does not make referrals to primary care veterinarians.

What’s the difference between my primary care veterinarian and DoveLewis?

Your primary care veterinarian and DoveLewis are very different. DoveLewis specializes in emergency and critical care as well as specialty services, such as internal medicine. That means, you come to us with your pet for the same reason you’d go to the emergency room or a specialty doctor yourself. We don’t offer the services provided by your primary care veterinarian such as regular wellness checks, vaccinations, clip nails, put in microchips, spay/neuter, etc.

Do dogs and cats have different blood types?

Yes. Today, the veterinary community has not only recognized the many different blood groups for canines, but our understanding of what exactly happens to an animal when a transfusion is administered has revolutionized how we can be certain we are providing the right therapy for patients. There are over a dozen blood group systems that have been recognized in dogs; however, only six are clinically significant. These are referred to as dog erythrocyte antigens, with the abbreviation DEA followed by a number. So far, the recognized blood types in dogs are DEA 1:1, 1:2, 3, 4, 5, and 7. Basic blood types include DEA 1:1 negative and DEA 1:1 positive, while complete blood typing reveals if a canine is also positive or negative for the remaining antigens 3-7. DEA negative is the most common blood type; however, only one of the negative types is a true universal and that is DEA 4.  For this reason, DEA 4 is the most beneficial blood type and the main blood type we screen for.  Both positive and negative dogs are still eligible to donate.  However, because positive blood types are not as common, we only need a limited number of positive donors.  Cats on the other hand, have just two basic blood types, type “A” and “B.” Type “A” is much more common; 95% of housecats in America have type “A” blood. A third, type “AB,” is extremely rare.

Why is the blood bank needed?

All too often, injured or sick animals require blood transfusions as part of their treatment. DoveLewis provides blood products to veterinarians across the Portland Metro area, as well as throughout the state. Our blood bank supplies enough for 600 blood transfusions each year, but even that’s not enough. Without the participation of canine blood donors, animals in need might not be able to receive critical transfusions in time.

How can I make a donation?

There are many ways to make a donation to DoveLewis! You can make a donation online at dovelewis.org, over the phone by calling us at 503.228.7281, in person at the hospital or at one of our many events.

Why is emergency and ICU care more expensive?

Advanced emergency and critical care can be expensive – just like going to the human emergency room or ICU. These fees reflect the cost of operating a fully staffed advanced emergency care and critical care hospital around the clock.

What are the options for low income and financially restricted families?

There are financial aid options available, but our resources are limited. Clients experiencing financial difficulties may apply for help from Care Credit. Care Credit is a financing company assisting people who don’t have a credit card available to them.

DoveLewis clients may also apply for money from our Velvet Financial Assistance fund. This is a 100 percent donor-funded program supported entirely through private contributions. Clients who qualify for financial assistance through the Velvet Assistance Fund may have a portion of their medical bill covered up to $750.

What makes DoveLewis a nonprofit organization?

Nonprofit organizations are conducted and maintained for the purpose of serving a public good. No one “owns” DoveLewis and no one makes a profit from our success. The board of directors is made up of unpaid volunteers, but our staff is paid. DoveLewis charges for its medical services to cover the costs of ER and ICU medicine. Any net earnings by DoveLewis are used to pursue the organizational goal of providing exceptional animal emergency and critical care services. This could include buying new medical equipment.

What are the hours at DoveLewis?

Our hospital in NW Portland is open 24 hours a day, 365 days per year (even on holidays).

Will my pet be in pain after surgery?

Animals experience pain just as people do, so although your pet may not show obvious symptoms of discomfort, a surgical procedure will involve pain. We feel very strongly that treating your pet’s pain is integral to his or her recovery. Pain medications are administered before, during and after surgical procedures to ensure that your pet is as comfortable as possible while in the hospital. The type and amount of medications used is dependent on how serious and invasive the procedure is. We will also prescribe pain medications to be administered by you after your pet goes home. Even though your pet may not act painful, in the days immediately following surgery we recommend administering the pain medications as prescribed. If you feel that these medications are not adequately controlling your pet’s pain, please call us so we can offer additional recommendations. 

Will my pet have stitches after surgery?

Many of the surgical procedures performed at DoveLewis will require sutures. Absorbable sutures, which are placed under the skin to help close an incision, will dissolve by themselves and do not require removal. Depending on the procedure, non-absorbable skin sutures or surgical staples may be placed. In most cases suture removal can be performed either by your primary care veterinarian or at DoveLewis. 

How do I know if an incision is healing correctly?

We recommend checking your pet’s incision at least once a day. A small amount of redness and swelling will be normal in the days immediately following surgery, and you can help reduce inflammation by applying an ice pack wrapped in a towel to the incision for up to 10 minutes twice daily. Your pet may have small scabs on the incision or near the sutures or staples, or a small amount of transparent, pink-tinged fluid from the incision for a short period after surgery. If you notice excess redness, discharge, bleeding, foul odors, wide gaps, or any tissue protruding from the incision, please contact DoveLewis. It is very important that you prevent your pet from licking, biting or scratching his or her incision to avoid healing complications. 
 

Do I need to restrict my pet's exercise after surgery?

Exercise restriction is incredibly important to healing after surgery! Excess movement puts tension on the incision site and can prolong or prevent healing. In extreme cases, excess activity can re-open the incision, requiring a second surgery to correct. Exercise restriction includes preventing your pet from running, jumping on furniture or into/out of cars, playing with housemates or any other activity that involves significant movement. Some excitable pets may need to be confined in a crate while they are healing. We recommend that pets be leashed when taken outside to prevent running, and that care is taken when pets are using stairs. If your pet has undergone an orthopedic procedure, there may be additional restriction guidelines recommended by your surgeon. At the time of your pet’s suture/staple removal, about 10-14 days after surgery, the incision will be evaluated and your veterinarian will let you know if it is safe to let your pet exercise freely. 

What is CareCredit?

Care Credit is a financing company aimed at people who don’t have a credit card available to them. Clients experiencing financial difficulties may apply for help from Care Credit, and it is accepted at DoveLewis.

I found an injured animal. What do I do?

You should always call the Audubon Society if you find an injured wild animal during the day. They will assess the situation and either transport the animal themselves or give you further instruction. If you come across an injured animal in the evening or on the weekends, use your best judgment on whether the animal can be rescued and delivered to DoveLewis safely. If you have any reservations about rescuing or handling a stray animal, call your local county shelter. They will be able to safely transport the animal to our facilities. Learn more about what to do if you find a stray or wild animal

Do you take in all stray and wild animals?

DoveLewis can only take injured animals. If you see no obvious injuries or unhealthy behavior, take the animal to a nearby veterinarian to check for a microchip or drop him off at a local county shelter. If the animal seems aggressive, you can always call the shelter instead of taking the animal yourself.

I found an "abandoned" wild animal. What do I do?

Good Samaritans often come across baby animals, especially birds, that seem to be abandoned. More often than not, these babies are being cared for by their parents even if it’s not immediately obvious to a person. Some bird species leave the nest and spend as many as 2-5 days on the ground before they can fly. During this time, the birds are learning vital life skills. So, unless you see a visible injury, it’s best to leave it to nature. Uninjured wildlife should never be touched.

How do I update my pet's microchip?

If you don’t have your microchip number or the name of the manufacturer, contact your veterinarian’s office or the veterinarian where the chip was implanted. They should have that information on file. Learn more about how to help your lost pet. 

Does DoveLewis have my lost pet?

You can see animals that have been brought to the hospital recently. DoveLewis never turns away injured or ill stray animals. When a good Samaritan or first responder brings an injured or ill stray animal to DoveLewis, our hospital staff takes several steps to treat the animal and find its owner. Pets are then transported to a county shelter(usually within 24 hours) if their owners have not been located. If a pet’s injuries are more severe, the animal will remain at DoveLewis until he or she is well enough to be transferred to the shelter’s care.

Can DoveLewis help me find my pet?

We want to reunite all lost pets with their families, but our teams must stay focused on injured or ill patients. We do have helpful resources available, including a poster template that you can use to ask your friends, family and neighbors to keep an eye out for your pet.