Frequently Asked Questions

Medical Services

How should I prepare for surgery? What should I do after surgery?

Financial & Billing

How much does it cost? Do you offer financial assistance? How long do I have to pay a bill?

Human Resources

What positions are you hiring for? What credentials do I need to work at DoveLewis?

General Questions

What does it means for DoveLewis to be a non-profit? How do you use donations?

All FAQs

My cat has an upset stomach. Now what?

We’ll get down to the bottom of it while keeping your pet comfortable and hydrated.

My pet is bleeding. Should I come in?

It’s important to clean cuts, scrapes and wounds to avoid infection. Let’s take a look.

My dog ate something he shouldn't have. Can you help?

Finding a safe way to remove or digest the item is essential to your pet’s well-being. We see this every day.

Do I need a referral?

You do not need a referral to schedule a consultation with the DoveLewis surgical department. However, if your pet has been evaluated by another veterinarian for the same condition we recommend bringing any records pertaining to your previous visit. This will assist our surgeons in creating the most informed plan for your pet. 

Is anesthesia dangerous?

We take every precaution to make sure your pet is as safe as possible while in our care. Just as in people, there is always a risk when a pet undergoes general anesthesia, but modern monitoring equipment and medications have made anesthetic complications much less likely than in the past. Before your pet’s procedure, we will perform a physical exam and pre-anesthetic blood work, as well as any additional diagnostics necessary to evaluate your pet’s health. This enables your surgical team to anticipate and mitigate potential anesthetic complications. In addition, your pet will be closely monitored one-on-one with advanced monitoring equipment throughout the entire procedure. Your pet will wake up from anesthesia in our Intensive Care Unit, where he or she will be cared for by a highly trained medical team throughout recovery. Specific risks related to your pet’s condition may exist and will be discussed with you at the time of your consultation. 

How can I apply for a job at DoveLewis?

Go to our Open Positions page to see our available positions and complete an online application. To ensure consistent standards and to allow us to review your information as efficiently as possible, we require all applicants to complete the application. If you are a qualified individual with a disability that needs an accommodation to complete the application, you may call 971-255-5917 or email recruitment@dovelewis.org for assistance.

Can I apply in person or just mail/e-mail my resume?

We do not accept in-person applications or mailed/e-mailed resumes. The front desk may accept your resume and pass it on to human resources. However, you will still be required to complete our online application to be considered for the position. If you are a qualified individual with a disability that needs an accommodation to complete the application, you may call 971-255-5917 or email recruitment@dovelewis.org for assistance.

The position I’m interested in was posted several months ago. Is the position still open?

Jobs are posted on our Open Positions page as they become available and removed from this page once filled. If the position is listed on our website, we are still accepting applications and have not filled the position.

Do you have internship opportunities?

As part of our teaching program, we provide both internship and externship opportunities for medical staff. At this time, we do not offer internship opportunities for administrative staff.

How old do I have to be to work at DoveLewis?

We require that all employees be at least 18 years of age.

If I live out of state, will I still be considered?

Yes, for professional level positions. These include doctor, licensed technician, director, and management positions. Relocation assistance is available for qualified individuals. Candidates for nonprofessional level positions such as administrative and technician assistant staff will be considered if they have plans to move to the Portland area in the near future. Please indicate the expected availability date in your application.

Should I include a cover letter with my application? What should I include in it?

Cover letters are a great way for you to supply additional information that is not available on your resume. Effective cover letters explain why you are interested in the position and provides relevant and concrete examples of how your experience makes you an attractive candidate. Be succinct. Your cover letter shouldn’t be more than one page. To include your cover letter, you will need to either paste it in the text resume field or combine it in the same document with your resume as our system only allows one uploaded file.

I am having problems uploading my resume to my online application.

Please make sure the file you are uploading is an allowed file type. Also, since our application system is a secured system, it usually works best with the Internet Explorer browser. If the resume upload is still not working, you may copy/paste your resume into the text resume field.

I submitted my online application. What happens next?

After your application is submitted, you will receive an email confirmation from DoveLewis. Although we receive a high volume of applications, our hiring team reviews each and every application we receive. We do not and will never utilize key word robots to scan resumes. If you are selected to move forward, we will contact you. Most often, the next stage of the process would be a phone interview. Sometimes, the next stage may be a one-way video interview. Even if you are not selected for the position, we will never leave you hanging. We will email you when the position is filled.

I haven’t heard from you in a few weeks. Should I follow up?

We strive to hire the best candidate from both a hard skills and cultural fit perspective and sometimes this process takes time. Even though you have not heard from us for a while, that does not mean you aren’t still being considered for the position. We will contact you if we would like to move forward. If you are not selected, we will contact you when the position is filled. If you would like to withdraw from a position, please let us know.

What makes a successful DoveLewis employee?

We are proud to be one of the top veterinary hospitals in the country with both nationally and internationally acclaimed community programs. To continue providing excellent medical care and service to the community, we have very high standards for our employees. Successful DoveLewis employees are self-motivated, professional, and passionate about DoveLewis’ mission and their field of expertise. As a teaching and emergency hospital, we seek candidates who want to continuously learn and who are flexible and open to change. Critical thinking skills are essential as we want employees who are self-sufficient, exercise good judgment, and can effectively problem solve.

What is the salary range for the position I’m interested in?

We don’t typically post salary ranges. Salary is dependent on your skills and experience and market rates. Periodically, we analyze market rates to ensure we are able to attract and retain top talent. In addition to a competitive compensation, we offer a benefits package that is above veterinary and nonprofit industry standards. 

Will there be pre-employment screening?

We require all candidates to successfully pass reference checks and a drug screen. We will only accept professional references and will not contact personal references. We will not contact references or conduct drug screens until the final stages of the hiring process. For positions where it would be relevant, we will conduct a criminal background check and/or credit check through an accredited third party vendor. We comply with all requirements under the Fair Credit Reporting Act.

If my application is not successful, when should I reapply?

We keep all applications active and on file for at least six months. During this period, if another position opens and your qualifications are a good fit, we will contact you. We recommend waiting six months to reapply for a position as this should give a reasonable amount of time for your qualifications or our needs to change.

 

Can you recommend a good primary care veterinarian?

DoveLewis does not make referrals to primary care veterinarians.

What’s the difference between my primary care veterinarian and DoveLewis?

Your primary care veterinarian and DoveLewis are very different. DoveLewis specializes in emergency and critical care as well as specialty services, such as internal medicine. That means, you come to us with your pet for the same reason you’d go to the emergency room or a specialty doctor yourself. We don’t offer the services provided by your primary care veterinarian such as regular wellness checks, vaccinations, clip nails, put in microchips, spay/neuter, etc.

Do dogs and cats have different blood types?

Yes. Today, the veterinary community has not only recognized the many different blood groups for canines, but our understanding of what exactly happens to an animal when a transfusion is administered has revolutionized how we can be certain we are providing the right therapy for patients. There are over a dozen blood group systems that have been recognized in dogs; however, only six are clinically significant. These are referred to as dog erythrocyte antigens, with the abbreviation DEA followed by a number. So far, the recognized blood types in dogs are DEA 1:1, 1:2, 3, 4, 5, and 7. Basic blood types include DEA 1:1 negative and DEA 1:1 positive, while complete blood typing reveals if a canine is also positive or negative for the remaining antigens 3-7. DEA negative is the most common blood type; however, only one of the negative types is a true universal and that is DEA 4.  For this reason, DEA 4 is the most beneficial blood type and the main blood type we screen for.  Both positive and negative dogs are still eligible to donate.  However, because positive blood types are not as common, we only need a limited number of positive donors.  Cats on the other hand, have just two basic blood types, type “A” and “B.” Type “A” is much more common; 95% of housecats in America have type “A” blood. A third, type “AB,” is extremely rare.

Why is the blood bank needed?

All too often, injured or sick animals require blood transfusions as part of their treatment. DoveLewis provides blood products to veterinarians across the Portland Metro area, as well as throughout the state. Our blood bank supplies enough for 600 blood transfusions each year, but even that’s not enough. Without the participation of canine blood donors, animals in need might not be able to receive critical transfusions in time.

How can I make a donation?

There are many ways to make a donation to DoveLewis! You can make a donation online at dovelewis.org, over the phone by calling us at 503.228.7281, in person at the hospital or at one of our many events.

Why is emergency and ICU care more expensive?

Advanced emergency and critical care can be expensive – just like going to the human emergency room or ICU. These fees reflect the cost of operating a fully staffed advanced emergency care and critical care hospital around the clock.

What are the options for low income and financially restricted families?

There are financial aid options available, but our resources are limited. Clients experiencing financial difficulties may apply for help from Care Credit. Care Credit is a financing company assisting people who don’t have a credit card available to them.

DoveLewis clients may also apply for money from our Velvet Financial Assistance fund. This is a 100 percent donor-funded program supported entirely through private contributions. Clients who qualify for financial assistance through the Velvet Assistance Fund may have a portion of their medical bill covered up to $750.

What makes DoveLewis a nonprofit organization?

Nonprofit organizations are conducted and maintained for the purpose of serving a public good. No one “owns” DoveLewis and no one makes a profit from our success. The board of directors is made up of unpaid volunteers, but our staff is paid. DoveLewis charges for its medical services to cover the costs of ER and ICU medicine. Any net earnings by DoveLewis are used to pursue the organizational goal of providing exceptional animal emergency and critical care services. This could include buying new medical equipment.

What are the hours at DoveLewis?

Our hospital in NW Portland is open 24 hours a day, 365 days per year (even on holidays).

Will my pet be in pain after surgery?

Animals experience pain just as people do, so although your pet may not show obvious symptoms of discomfort, a surgical procedure will involve pain. We feel very strongly that treating your pet’s pain is integral to his or her recovery. Pain medications are administered before, during and after surgical procedures to ensure that your pet is as comfortable as possible while in the hospital. The type and amount of medications used is dependent on how serious and invasive the procedure is. We will also prescribe pain medications to be administered by you after your pet goes home. Even though your pet may not act painful, in the days immediately following surgery we recommend administering the pain medications as prescribed. If you feel that these medications are not adequately controlling your pet’s pain, please call us so we can offer additional recommendations. 

Will my pet have stitches after surgery?

Many of the surgical procedures performed at DoveLewis will require sutures. Absorbable sutures, which are placed under the skin to help close an incision, will dissolve by themselves and do not require removal. Depending on the procedure, non-absorbable skin sutures or surgical staples may be placed. In most cases suture removal can be performed either by your primary care veterinarian or at DoveLewis. 

How do I know if an incision is healing correctly?

We recommend checking your pet’s incision at least once a day. A small amount of redness and swelling will be normal in the days immediately following surgery, and you can help reduce inflammation by applying an ice pack wrapped in a towel to the incision for up to 10 minutes twice daily. Your pet may have small scabs on the incision or near the sutures or staples, or a small amount of transparent, pink-tinged fluid from the incision for a short period after surgery. If you notice excess redness, discharge, bleeding, foul odors, wide gaps, or any tissue protruding from the incision, please contact DoveLewis. It is very important that you prevent your pet from licking, biting or scratching his or her incision to avoid healing complications. 
 

Do I need to restrict my pet's exercise after surgery?

Exercise restriction is incredibly important to healing after surgery! Excess movement puts tension on the incision site and can prolong or prevent healing. In extreme cases, excess activity can re-open the incision, requiring a second surgery to correct. Exercise restriction includes preventing your pet from running, jumping on furniture or into/out of cars, playing with housemates or any other activity that involves significant movement. Some excitable pets may need to be confined in a crate while they are healing. We recommend that pets be leashed when taken outside to prevent running, and that care is taken when pets are using stairs. If your pet has undergone an orthopedic procedure, there may be additional restriction guidelines recommended by your surgeon. At the time of your pet’s suture/staple removal, about 10-14 days after surgery, the incision will be evaluated and your veterinarian will let you know if it is safe to let your pet exercise freely. 

What is CareCredit?

Care Credit is a financing company aimed at people who don’t have a credit card available to them. Clients experiencing financial difficulties may apply for help from Care Credit, and it is accepted at DoveLewis.

I found an injured animal. What do I do?

You should always call the Audubon Society if you find an injured wild animal during the day. They will assess the situation and either transport the animal themselves or give you further instruction. If you come across an injured animal in the evening or on the weekends, use your best judgment on whether the animal can be rescued and delivered to DoveLewis safely. If you have any reservations about rescuing or handling a stray animal, call your local county shelter. They will be able to safely transport the animal to our facilities. Learn more about what to do if you find a stray or wild animal

Do you take in all stray and wild animals?

DoveLewis can only take injured animals. If you see no obvious injuries or unhealthy behavior, take the animal to a nearby veterinarian to check for a microchip or drop him off at a local county shelter. If the animal seems aggressive, you can always call the shelter instead of taking the animal yourself.

I found an "abandoned" wild animal. What do I do?

Good Samaritans often come across baby animals, especially birds, that seem to be abandoned. More often than not, these babies are being cared for by their parents even if it’s not immediately obvious to a person. Some bird species leave the nest and spend as many as 2-5 days on the ground before they can fly. During this time, the birds are learning vital life skills. So, unless you see a visible injury, it’s best to leave it to nature. Uninjured wildlife should never be touched.

How do I update my pet's microchip?

If you don’t have your microchip number or the name of the manufacturer, contact your veterinarian’s office or the veterinarian where the chip was implanted. They should have that information on file. Learn more about how to help your lost pet. 

Does DoveLewis have my lost pet?

You can see animals that have been brought to the hospital recently. DoveLewis never turns away injured or ill stray animals. When a good Samaritan or first responder brings an injured or ill stray animal to DoveLewis, our hospital staff takes several steps to treat the animal and find its owner. Pets are then transported to a county shelter(usually within 24 hours) if their owners have not been located. If a pet’s injuries are more severe, the animal will remain at DoveLewis until he or she is well enough to be transferred to the shelter’s care.

Can DoveLewis help me find my pet?

We want to reunite all lost pets with their families, but our teams must stay focused on injured or ill patients. We do have helpful resources available, including a poster template that you can use to ask your friends, family and neighbors to keep an eye out for your pet. 

Will I work with animals as a volunteer?

Because our patients are critically sick, injured or contagious, volunteers do not work on the hospital floor.  Animals may be present at our community outreach or fundraising events.  Even though your focus will be primarily on people at these functions, there's always time to pet a dog.

Is there a minimum hour requirement for volunteers?

There is no minimum hour requirement when you volunteer for DoveLewis.  Some times we need a little more help than others.  We think you will enjoy the flexibilty we can offer volunteers.

Where do I volunteer at?

The location varies by event and is primarily in Portland.

If I volunteer to bring holiday food what would people prefer?

Something easy to eat and delicious is perfect.  The hospital staff is on the go and will appreciate anything that doesn't slow them down.

Do I have to attend volunteer orientation?

Yes!  It's an opportunity for us to meet and for you to gain a deeper understanding of DoveLewis and how you can help us.

Can my pet donate blood?

Our volunteer teams of dogs and cats donate enough blood for 700+ transfusions every year at our hospital and other clinics. To see the requirements for becoming a canine blood donor, please visit our Blood Bank page.

Cats must be owned by a veterinary professional to make donations.

What foods or household items are toxic to my pet?

Some foods that are toxic to animals are widely known, like chocolate! But did you know that grapes and dough can be toxic too? To see a list of toxic foods and their common side effects, check out a few of our blogs below.

 

How Many Pet Poisons are in Your Home?

Valentine's Day Pet Poisons: More Than Just Chocolate

Keep Pets Safe During National Poison Prevention Week

Should I be concerned about recent outbreaks such as the dog flu?

Canine influenza, or commonly referred to as “canine flu” or “dog flu,” is a relatively new respiratory infection affecting dogs of all ages and breeds. In February of 2018, a recent outbreak of the canine influenza virus in the San Francisco Bay area meant that dogs in Oregon were at a increased risk of contracting the H3N2 strain of canine flu. While all dogs can catch the canine influenza virus, those who come into contact with other dogs have a higher risk. To read more about the Canine Flu, visit our blogs below.

Canine Flu: What You Need to Know

Canine Flu Symptoms, Risk, and Treatment

My pet doesn't want to keep their E-collar on. What should I do, and do they actually need it?

Yes, your pet needs to keep it's  E-collar on for as long as recommended by your veterinarian. E-collars help protect a surgical site or an area of focus while it is healing. 

Typically, pets will get used to wearing their E-collar over time. However, there are alternatives available such as the BiteNot Collar or donut type collars. These alternative collars should be approved by your veterinarian prior to use.

Why does the diagnosis of a tumor matter? Can't it just be removed?

The diagnosis of the tumor is essential for knowing the prognosis for healing. It will dictate the approach to the treatment plan, and lets us know if the tumor was completely removed. After surgery, sending the tumor to a pathologist for definitive diagnosis is optional.

 

Will my pet act different after receiving pain medication or sedation?

It's likely that your pet may not seem completely like themselves after receiving pain medication or sedatives. Commonly, pets may be more drowsy or sleepy than normal. It's important to know that the pain medications given and prescribed to your pet are vital for the control of pain, but also necessary for proper healing. Sedatives alone or given in conjunction with pain medications are aimed at keeping your pet calm and quiet during the healing process. Please call DoveLewis or your primary veterinarian if you have any questions or concerns about your pet's behavior.

My pet had surgery yesterday and is now having loose stools. What’s normal after surgery?

A common side effect of some medications, like antibiotics, is diarrhea or loose stool. This can also be attributed to the stress of surgery and hospitalization. Your discharge instructions from your pet's visit should contain advice if your pet needs to be on a bland diet to help prevent this. 

It's important to monitor your pets bathroom behavior and seek medical help if you notice any abnormalities, like blood. Please call us or your primary veterinarian if your pet develops or has prolonged diarrhea or loose stool.

How do I give my pet a pill or other oral medication? Do they still get medication if they are supposed to be fasting?

Getting your pet to take their medicine can be tricky. The easiest solution for patients that are food motivated is to hide the pill in a "Pill Pocket"  or similar type of soft treat. Your can buy Pill Pockets at your local veterinarians office or other pet store. Alternatively, you can form a small ball of canned food around a pill or, if approved by your veterinarian, you can use other types of food like peanut butter or cheese.

In general, we advise most medication still be given even if the pet is supposed to be fasted. Notable exceptions would be a non-steroidal anti-inflammatory medication like carprofen (Rimadyl) or meloxicam (Metacam) and insulin.  For these medications or if you are unsure about the medication your pet is receiving, please consult with your veterinarian.

My pet is feeling better and the symptoms have gone away, should I continue giving the medicine my pet was prescribed?

Medications are generally prescribed to be given for a specific duration, even if the pet is feeling better.  This is especially true for antibiotics - it is very important to take the full course of antibiotics even if the pet feels better.  Other medications, like ones for pain, may not necessarily be needed for the full duration of the original prescription. We advise not to stop or start any medication without consulting a veterinarian first.

My pet's bathroom behavior has changed and they are urinating in strange places. Should I be concerned?

Sometimes, abnormal bathroom behavior is just that, a behavioral problem.  Other times, urinating or defecating in abnormal places can be an indicator of a disease condition like kidney disease, diabetes, infection or urinary obstruction.  Serious conditions such as these need to be ruled out before a veterinarian would advise consulting with a behaviorist. The first step is call to consult with a veterinarian to describe what other abnormal signs you may be seeing that would indicate how urgently your pet should be evaluated.

Can I stay with my pet while they are receiving care?

If your pet is receiving care at DoveLewis, we recommend calling ahead of time to make sure it's an okay time to visit. We also advise that visits last no longer than 15-20 minutes to minimize disruptions in your pets treatment schedule.  Visits can normally take place in an exam room where its private and quiet, but sometimes it is necessary to have a patient visits in the ICU if they are requiring specific care and monitoring. Owners can visit with their pet in the ICU if they are in the oxygen kennel or receiving fluids, but in general we do not administer treatments with owners present.

Does my car have to be running to qualify for donation?

No, but the car must have an engine and be towable. If the car doesn’t run, call Speed’s Towing and they can arrange to tow the vehicle to their auction site.

What paperwork do I need to donate my car to DoveLewis?

Be sure to have your title with you, but do not sign or date it until instructed by staff from Speed’s Towing.

Do I get a receipt for my vehicle donation?

Yes. An acknowledgement letter from DoveLewis will be mailed to you within 60 days of the sale. The amount of gross proceeds received from your vehicle will be listed on this receipt. This will be your receipt for your charitable contribution.

What can I claim as a deduction when I donate my vehicle?

Due to recent IRS updates to the rules regarding vehicle donations and the amount of the deduction that can be claimed, we recommend that you refer to IRS Publication 4303 "A Donor's Guide to Vehicle Donations," which can be found at www.irs.gov, or contact your tax advisor to determine the amount of your tax deduction.

What does DoveLewis do with the donated vehicles?

The vehicles are sold at auction. The funds from vehicle donations are used to support our veterinary medicine and programs benefiting the animal-loving community.

When I donate my vehicle, do I have to be with it at the time of pick-up?

No. Special arrangements can be made when you talk with the tow company.

How much money will DoveLewis receive when I donate my vehicle?

It varies. However, after towing and administrative costs, DoveLewis will receive the remainder of the proceeds from the sale of the car.

How do I check my pet in at DoveLewis?

DoveLewis is available 24 hours a day, 365 days a year for any pet emergency.

Once you have arrived at DoveLewis, if your pet is able to walk (or be carried) you can check in at the front desk. If your pet is unable to walk or needs assistance, let the front desk team know and they will arrange to bring a gurney out to your vehicle. Depending on the critical level or your pets visit, you may be able to wait in the lobby or an exam room with your pet, or, the veterinary team may bring your pet back into the treatment room immediately. If your pet is stable, a technician will meet you in the lobby to take an initial look at your pets vitals, ask about medical history, and note your concerns. At any time, you can check in with one of our qualified Client Service Representatives at the front desk with questions about your visit or your pets status.

My dog is always trying to eat grass in our lawn, is this normal?

If your dog has a habit of eating grass with no side effects like vomiting or diarrhea, it’s likely nothing to be worried about. However, when some dogs and cats are nauseated for different reasons or feeling ill, they may have a tendency to eat grass. Make note of your pet's behavior and be aware of other abnormalities, such as vomiting or diarrhea, or not eating their regular food. Contact your veterinarian if you notice these behaviors.

It's also important to be aware that grass can contain harmful chemicals such as herbicides or pesticides. 

I think my pet is having a seizure, what should I do?

First and most importantly, remain calm so you can keep yourself and your pet as safe as possible. If you can, check the time so you will be able to track how long the behavior lasted, and clear the floor space so your pet doesn’t injure themselves. Do not attempt to pick up, hold, or move your pets tongue, as they may bite if they are unconscious. Seizures can vary in severity and duration, so even if you are unsure it’s important to have them evaluated by a veterinarian immediately.

Why are you doing Oregon Charitable Check-of?

DoveLewis is proud to care for all animals in Oregon and Southwest Washington, including animals who don’t have families. We care for thousands of stray pets and native wildlife with donations from our community, and the need for our services is growing.

Last tax year, organizations on the Charitable Check-Off list received, on average, nearly $18,000 in donations. Being eligible for this program could result in donations that could help us care for over 100 injured lost pets a year.

Will you have to collect signatures for Oregon Charitable Check-off every year?

No. Once we’re approved by the State of Oregon, we will not have to petition again. We plan to submit our application and signatures by July 1, 2020.

How can I help with Oregon Charitable Check-off?

Anyone 18 or older can gather signatures on behalf of DoveLewis. Please contact us at 971-255-5918 or development@dovelewis.org to sign up!