What to Expect
If you’re worried, we’re worried. Thank you for your patience as we work under unusual circumstances that will impact your visit.
As one of the only fully operating 24/7 hospitals in the area, we are struggling with the same staffing challenges and high caseloads that your local vet likely is. Thank you for your patience as we all work through these challenging conditions together.
Call before you arrive.
A team of experienced technicians is ready to take your call. Speak with them about their pet's conditions and the care options that are available.
Have you called your veterinarian?
When possible, we recommend that you contact your primary veterinarian to discuss your pet's condition. They can help decide if your pet needs to be seen right away, or if your pet can be seen on an appointment. Some veterinarians may be able to fit in an urgent appointment at short notice. Examples of urgent illnesses/injuries that may be able to be seen by your pet's veterinarian include:
- Small cuts and minor injuries
- Upset stomach
- Weight loss
If your veterinarian is unavailable, call DoveLewis to discuss over the phone your options.
How We “Triage” Patients
As an ER with an Intensive Care Unit, we must see patients based on the severity of their condition—starting with animals who are experience life-threatening illnesses or injuries, such as a poisoning or a car accident.
