What to Expect

Our emergency room walk-in hours have changed due to low staffing to 2pm-11pm. Learn more about what you can expect if you visit our emergency room.

Call before you arrive. 

A team of experienced veterinary technicians is ready to take your call. Speak with them about their pet's conditions and the care options that are available. 

Speak to a Technician

How do we decide which patients to see first? 

Just like at a human ER, we see patients based on the severity of their condition, starting with animals who are experience life-threatening illnesses or injuries. Our team will perform an initial evaluation of your pet and assign a level of severity to them. This process is called “triage” and it helps us know how quickly your pet needs to be seen by a veterinarian. 

You’re worried about your pet—we are, too! Below is a summary of the levels of severity, the order in which they are typically seen, and examples of common conditions. If your pet is assigned a less severe score, there might be other resources available to you, including Urgent Care appointments or seeing your primary veterinarian.

ER Conditions and Triage

ER Walk-in Hours 2pm-11pm

Call before arriving. Experienced veterinary technicians are available by phone 24/7 to answer questions regarding your pet's condition and offer options. 

Call Before You Arrive

Understanding How We Evaluate Patients

"Triage" is the initial evaluation of your pet, and it informs how quickly they need a vet.
ER Evaluation


Book an Appointment

Appointments for specialty departments and urgent care services.

View availability and book appointments for DoveLewis' specialty departments, urgent care, and other advanced care teams. 

Schedule an Appointment

Costs & Financial Aid

Advanced emergency and critical care can be expensive – just like going to a human ER. Understand how our process works and what options might be available to you.

Learn More
Veterinary Hospital Portland

Urgent Care Appointments

Skip the ER. Urgent Care is open every day, 8am-6pm.  

Book an Appointment

For emergency care, call 503-228-7281 to speak with a veterinary technician.
ER walk-ins: 2pm-11pm.