Navigating Our Relationships With Clients

Zoom Meetings

Navigating Our Relationships With Clients

Taking the time to understand your relationships with clients. Whether they are a long-term client or a new client in crisis, these meetings explore how to better understand provider-client communications and our experiences with each other. Using the Balint method, we are given a forum to reflect on the provider-client-patient relationship and gain new perceptions of our relationship with clients during difficult or demanding situations. 

All veterinary professionals with a client relationship are welcome.

What does a provider-client-patient relationship look like?
  • A general practitioner caring for their long-term client and patient
  • A specialist consulting with a client about their pet
  • A client service representative that interacts with a client regularly regarding their pet's care
  • An emergency technician that communicates with a client regarding their pet in crisis
  • A shelter technician handling a surrender from a client


February 9  |  7:00-8:00pm PT | Online

*Due to technical difficulties in previous meetings, please test your microphone and video prior to the meeting to ensure that you can fully engage with your fellow participants. 


For new and interested participants, learn more about the Balint Method by watching this video:



Led by DoveLewis’ Chief Medical Officer Shana O’Marra, DVM, DACVECC, and Jillian Romm, RN, LCSW, Credentialed Balint Leader



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