We’re here to help! Please contact us if you have any questions, comments, or concerns.
Frequently Asked Questions
Q. I cannot find my username and password. What do I do?
A. Contact us at (503) 228-7281 and we will resend your hospital a Welcome Email. This email will give you your username and a temporary password to use to login to the portal. Once you enter the temporary password, it will prompt you to change it to a password of your choice. Please note, every username and password are issued per clinic, not per individual. Make sure everyone at your hospital is aware of the updated username and password.
Q. Can I change my username?
A. Your username is much like a social security number and cannot be revised. It is the way the portal is able to uniquely identify your hospital in the system.
Q. If I forgot my password can I reset it myself?
A. You need to know your password to be able to reset it or change it due to security measures. If you need to reset it, please give us a call.
Q. When do records and reports show up on the portal?
A. Patient records and reports must be finalized by the veterinarian seeing the patient before they will upload to the portal. Once the records are finalized, our practice management software will pull the records in real time to the portal for you to access and view.
If by chance a Medical Note is not completed, you may have received an incomplete Medical Note due to the auto-finalizing process. Please feel free to contact our office at (503) 228-7281 so that we may make it a priority to send you the complete Medical Note.
Q. What do I do if I am unable to open a patient document within the portal for viewing?
A. Please notify us if you are unable to view a document that says it is open for viewing. If you notice documents saying that they are pending after 24 hours, please inform us so that we can ensure that the record is finalized and sent to you.
Q. Can I edit my notification settings?
A. You are in full control of what type of notifications are sent to you! The following notifications are preset to your account:
Patient Check In Notifications
Patient Discharge Notifications
Completed Medical Records (Includes labwork, radiographs, and discharge instructions)
Deceased Patient Notifications
To edit these settings, login to the portal and click on the Profile & Settings tab. Towards the bottom there should be a section titled Notification Settings. From here, you can decide what type of notifications you receive and the method in which you receive them. This is also where you can edit or add fax and email information for where the notifications are being sent to. When finished, make sure to click Update at the very bottom.
Q. Is there a way to download all the records from the Patient Chart at once?
A. Not currently but this is an enhancement request the rVetLink is taking into consideration for the future. Currently, you will need to download the attachments individually. You can, however, click the Patient Chart PDF button to download a screenshot of the entire patient chart. This won’t download the attachments, but it is a good, high-level visual for the patient’s medical history.
Q. If I get an error message when trying to log into the portal, what should I do?
A. Check to make sure you are using a current version of your internet browser. It is important to keep the browser up to date for your own protection as updates include security and program bug fixes. Our site has been tested on the most common browsers so if you are finding errors please notify us.
Q. Why am I getting a pop-up blocker?
A. The internet browser that you are using has pop-up blocker turned on. Please refer to your browser settings to turn off the pop-up blocked for our site. If you are unsure of how to do this you can google, “how to turn off pop-up blocker in (name of the browser you are using, i.e. Chrome, Firefox, Internet Explorer)”.