Frequently Asked Questions

What are your hospitals hours?
Our hospital in NW Portland is open 24 hours a day, 365 days per year (even on holidays).

What’s the difference between my primary care veterinarian and DoveLewis?
Your primary care veterinarian and DoveLewis are very different. DoveLewis specializes in emergency and critical care as well as specialty services, such as internal medicine. That means, you come to us with your pet for the same reason you’d go to the emergency room or a specialty doctor yourself. We don’t offer the services provided by your primary care veterinarian such as regular wellness checks, vaccinations, clip nails, put in microchips, spay/neuter, etc.

Why is emergency and ICU care more expensive?
Advanced emergency and critical care can be expensive – just like going to the human emergency room or ICU. These fees reflect the cost of operating a fully staffed advanced emergency care and critical care hospital around the clock.

When a patient comes to DoveLewis, they are charged an emergency fee that covers the doctor’s initial exam and consultation – similar to if you took your pet to any other veterinary clinic. After the initial exam, an estimate is worked up for any additional services needed to treat your pet such as diagnostics or treatments. No treatment is performed on your pet without your prior approval.

There are financial aid options available, but our resources are limited. Clients experiencing financial difficulties may apply for help from Care Credit. Care Credit is a financing company assisting people who don’t have a credit card available to them.

DoveLewis clients may also apply for money from our Velvet Financial Assistance fund. This is a 100 percent donor-funded program supported entirely through private contributions. Clients who qualify for financial assistance through the Velvet Assistance Fund may have a portion of their medical bill covered up to $750.

What makes DoveLewis a nonprofit organization?
Nonprofit organizations are conducted and maintained for the purpose of serving a public good. No one “owns” DoveLewis and no one makes a profit from our success. The board of directors is made up of unpaid volunteers, but our staff is paid. DoveLewis charges for its medical services to cover the costs of ER and ICU medicine. Any net earnings by DoveLewis are used to pursue the organizational goal of providing exceptional animal emergency and critical care services. This could include buying new medical equipment.

How can I make a donation?
There are many ways to make a donation to DoveLewis! You can make a donation online at dovelewis.org, over the phone by calling us at 503.228.7281, in person at the hospital or at one of our many events.

Can you recommend a good primary care veterinarian?
DoveLewis does not make referrals to veterinarians.

Can my cat donate blood?
We only use feline blood donors owned by veterinary professionals. This is because they understand that, although rare, there are potential risks of sedating animals on a regular basis. Additionally, we require feline donors owned by veterinary professionals to refrain from enjoyment of the outdoors in an effort to prevent disease, virus, infection, etc.