COVID-19 has caused some local hospitals to reduce hours or services. If your pet is stable, your wait time could be approximately 12 hours. We understand how frustrating and uncomfortable waiting can be, and we have increased our staffing and launched new services to help.
Hold times may be long, but please don't hang up. We haven't forgotten you.
Water, restrooms, and phone chargers are available. Please remember our lobby capacity is limited currently..
How Our Wait List Works
We see patients based on the severity of their condition, not their time of arrival.The number of life threatening cases arriving at our ER can have a drastic effect on the wait times of other patients. We know it's hard to watch other patients go in ahead of you. Watch this video to meet some of our past patients and see the range of emergencies that we treat every day.
Sign up on our client portal to create your profile and update your pet's information. Pre-registration will save you valuable time during the check-in process when you arrive. Once you've completed your account and arrived at the hospital, contact our team to complete the check-in process.
We have a licensed clinical social worker who supports the mental health and wellness of our staff and of our patient's families. Use this breathing box as a helpful tool to relieve some of the stress you're feeling right now.