To keep our community safe during the ongoing coronavirus pandemic, virtual visits can be a helpful way of getting doctor input and relieving concerns as you consider your pet's health.
Virtual Appointments: A Smart Option for Some Pets
Friday - Monday | 4:30pm - 9pm
If you are concerned about your pet outside of this availability or if you are emergently concerned about your pet, come directly to DoveLewis' emergency room.
When is this service available?
Appointments are made after speaking with the telemedicine triage technician, Friday through Monday from 4:30pm to 9pm. While we will do our best to maintain a prompt schedule, as with any emergency room, we may get behind. We will do our best to keep you updated if we are running late. If you feel you cannot wait for your appointment, then you can always come to our emergency room.
My pet seems really sick, but I do not want to come into the hospital. Can I wait for a telemedicine appointment?
No! If you are concerned about your pet and feel it is an emergency then please call (503) 228-7281 or come directly to our 24/7 emergency room. Telemedicine is only for stable but urgent patients that can't wait to see their family veterinarian, and not all patients will qualify for this service. Appointments are scheduled same day only. You should NOT wait for telemedicine if you feel your pet is very sick at home.
What do I need to be able to qualify for this service?
- You must live in Oregon.
- Ideally you should download the Microsoft Teams app on your computer or phone, but as long as you have a smartphone or computer with email and a browser (and internet connectivity) we should be able to make it work.
- You will be asked to leave payment for your telemedicine appointment over the phone (the fee is $75). Unfortunately financial payment plans and assistance are not available for this service.
- If you have a telemedicine appointment and your pet is not improving at home, then it is recommended that you be seen through our emergency room or physical examination and discussion of next steps, including possible diagnostics. If your pet needs to be seen through the emergency room, you will be charged a reduced telemedicine referral exam fee of $75 instead of the usual $125 exam fee.
What types of cases are not eligible telemedicine evaluation?
Because telemedicine is only an appropriate option for stable patients and no physical exam or diagnostics can be done through telemedicine, we are not able to see patients virtually who demonstrate the following symptoms. Please contact our emergency room directly.
- Coughing or having trouble breathing
- Collapsed, weak, pale, or bloated
- Having seizures, trouble standing, or tremoring
- Straining to urinate or not passing urine
- Wounded (bites, hit by car, fell from height, concern for fracture, etc)
- Having eye issues like squinting, discharge, redness, or cloudiness
- Having facial swelling, hives, or other signs of allergic reactions
- Have ingested toxins or other things they shouldn’t have eaten (toys, etc)
- Exotic pets- only cats and dogs can be evaluated through telemedicine
What are some limitations of telemedicine evaluation?
Telemedicine will be done over a video meeting, and so a physical exam and diagnostics will not be able to be performed. Because of this, a diagnosis for the cause of your pet’s ailment will not be made, however we will be able to discuss possible causes and go over a plan for their care. This may include monitoring at home, picking up prescriptions from the pharmacy, or, in some cases, it may be recommended that your pet be seen by a doctor in our emergency room as soon as possible. Our hope is that we will be able to help your pet feel better at home without needing to visit the hospital, however this will not always be successful.
If you have had a telemedicine appointment and your pet is not improving at home, then it is recommended that you come to our emergency room for physical examination and discussion of next steps, including possible diagnostics. If your pet needs to be seen in person in our emergency room, you will be charged a reduced telemedicine referral exam fee of $75 instead of the usual $125 exam fee.
I have reviewed this information and feel that I would like to have a telemedicine evaluation. What do I do now?
- Call between 4:30pm - 9pm on Friday, Saturday, Sunday, or Monday to speak with a telemedicine technician. They will go over your concerns and make sure your pet qualifies for telemedicine evaluation. If your pet needs to be seen in our emergency room, they will let you know and you can head in directly. If your pet qualifies for telemedicine, they will set up an appointment time and then send you a document to fill out before your evaluation.
- You will be sent a link over email prior to your appointment time. Please log on a few minutes before your scheduled time to familiarize yourself with the interface.
- The doctor will discuss your pet’s history and go over a visual physical exam with you and your pet. From there we will discuss concerns and options moving forward. These options may include monitoring, picking prescriptions up from the pharmacy, or in some cases it may be recommended that you take your pet to be seen at our emergency room. If your pet needs to be seen in person, you will be charged a reduced telemedicine referral exam fee of $75 instead of the usual $125 exam fee.
To start your virtual appointment, call 503-546-1888
I had a telemedicine evaluation and my pet does not seem to be getting better. What should I do?
If you have had a telemedicine evaluation through DoveLewis and your pet is not improving or is worsening at home, you should go to our 24/7 emergency animal hospital. If your pet needs to be seen through the emergency room, you will be charged a reduced telemedicine referral exam fee of $75 instead of the usual $125 exam fee. Your record will be complete so that the doctor who sees you will know your pet’s history and what was done at home prior to being seen.