Our 24/7 medical services are currently available with some adjusted policies for the protection of our patients, their families, and the dedicated staff who keep our organization running every day and night.
In the midst of cautionary procedures to prevent the spread of COVID-19, DoveLewis Veterinary Emergency and Specialty Hospital’s 24/7 medical services are currently available to animals in need. However, we’ve adjusted some of our policies for the protection of our patients, their families, and the dedicated staff who keep our organization running every day and night. We take the safety of our employees, our clients and visitors and our patients seriously with the goals of continuing to provide emergency veterinary care and support our community during these challenging times. Our practice has implemented the following strategies in response to CDC, state and federal guidelines and executive orders. We appreciate your understanding and cooperation in following best practices to stay healthy.
Before You Visit the Hospital
- If your pet needs emergency care, and you currently have symptoms of respiratory illness:
- Please designate another healthy family member or friend to bring your pet to DoveLewis.
- If you must bring your pet yourself, please call our main line before exiting your car so we can facilitate a safe transfer of your pet to our care. This may involve collecting the pet in our parking area.
- All elective procedures are postponed indefinitely to conserve medical supplies for life-saving procedures. Our specialty departments (cardiology, internal medicine and surgery) are still seeing urgent and emergency cases. Please call our specialty receptionist if you are unsure whether your pet’s needs are elective or emergent.
- If you are seeking financial aid, please review the medical and financial qualifications. Our financial and medical aid programs are designed to give animals the best chance at a healthy future, so there are requirements to qualify to receive the funds.
We are a proud member of the Pacific Northwest community and believe that we can, together, do our part to in slow the spread of COVID-19. We appreciate your help in making efforts to reduce the possibility of exposure by supporting these efforts. As the conditions within our area change, we may adjust our policies, but know that we are grateful for the ongoing support of the local community and proud to be here to help in any way we can.
When You Visit the Hospital
- When you arrive, please call us. We will ask you a few questions about your pet's health and your own health to identify the best way to care for your pet while protecting the safety of people. For the emergency team, call 503-228-7281 and for specialty appointments, call 971-255-5995.
- We encourage you to wait in your car or outside of the hospital. A team member will meet you and your pet at your car and you'll receive updates by phone. If you are unable to wait in your car, please let us know and we will accommodate you.
- Our visitation policy has been adjusted to reduce the threat of exposure for everyone involved in your pet’s care. This is at the discretion of our veterinarians, and they may offer exceptions based on a patients’ condition.
- Please follow social distancing and disease prevention guidelines.
- Keep at least 6 feet between people. You might notice tape on our lobby floor to help estimate a safe distance between visitors.
- Minimize the time you spend in our waiting areas. If you have a vehicle and a cell phone, waiting in your car is an excellent way to decrease risk of COVID-19 spread. We will call you with updates.
- Wash your hands often using soap and water (at least 20 seconds). Use hand sanitizer if soap is not available. We have restrooms available for visitors in both downstairs and upstairs lobbies.
- Cover coughs and sneeze with tissue or hands. Wash hands immediately following cough or sneeze.
Thank you for helping us keep other pet lovers, including our staff, healthy so we can help as many animals as possible!