DoveLewis Website Privacy Policy

DoveLewis is the sole owner of the information collected in this site. We will not sell, share, or rent this information to others. DoveLewis collects information from users on our website for the following: Tours, Volunteer Opportunities, Gift Shop Purchases, Newsletters and Donations.

Gift Shop Purchases

We request information from our customers during online purchases of goods. During purchases, users must provide contact information (like name and shipping address) and financial information (like credit card number, expiration date). This information is used only for billing purposes and to fill the customer's order. If we have trouble processing an order, contact information is used to get in touch with the customer. DoveLewis does not share individual purchase information with any other commercial enterprise. Please allow up to two weeks to receive your purchase. All purchases are shipped via USPS priority mail. For memorial tree ornaments a DoveLewis representative will contact you when the order arrives to make arrangements for hanging the ornament on the DoveLewis Memorial Tree.

Returns on Merchandise

Personalized purchases, such as our memorial tree ornaments, sympathy cards and pet remembrance journals are non-returnable items. For other products that are not personalized, if for any reason you are not satisfied with the product you receive, you may return unused or damaged items within 30 days of purchase for an exchange or credit card refund. CDs cannot be returned unless they are damaged in which case they can be exchanged for similar, undamaged product. Returns must be in original packaging with all parts included. Shipping and handling charges are not refundable. However, if the return is the result of a mistake on our part, we will be happy to refund your shipping charges.

Links

DoveLewis website contains links to other websites. Please be aware that DoveLewis is not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every website that collects personally identifiable information. This privacy statement applies solely to information collected by DoveLewis’s website.